Info & Policies

Appointments

DFP staff is available Monday through Friday, 8:30 AM to 5 PM. Please contact us to make an appointment at a convenient time and location. If you cannot keep your appointment, please notify us 24 hours in advance.

Medical Records

Your medical records are confidential. We do not release routine records without your written consent. Click here to view our HIPAA policy.

Telephone Calls

During regular office hours, we almost always have a nurse available to answer any questions you may have. If we are to return your call, please remember to leave your area code and telephone number to ensure timely response. If the physician you are calling for is in surgery, you will be notified if there will be a delayed response or if another nurse or physician may be available to address your question.

Insurance

We will gladly assist you in filing your insurance claims. Please advise the front desk upon your arrival of any insurance changes. This will assist in getting timely response from your insurance carrier. We participate in a number of insurance plans. Due to the complexity and volume of plans we participate in at DFP, it is impossible for us to know the specifics of your plan. You are responsible for knowing these specific requirements of your particular insurance. We cannot negotiate in settlement with your carrier over disputed claims, medical-legal situations or divorce, as we are not a party to those contracts.

Medication Refills

To have a medication refilled, please call your pharmacy and they will send us the request electronically.

Emergencies

In the case of an emergency, our physicians are on rotating call 24 hours per day, seven days a week including holidays.

Disability Forms

Due to the number of requests we have for completing disability forms, we ask you complete your portion and sign the claim form. Enclose a self-addressed stamped envelope for return to you. There is a $20.00 prepayment per form before completion. For more information contact our office at 816-889-1546

Payment Policy

Our billing office number is 816-889-1578 and is open for your convenience 8:30 AM to 5:00 PM Monday through Friday. Co-pays must be paid at the time of your arrival. If we do not participate with your insurance company, payment is expected at the time of your appointment. We accept Mastercard, Visa, Discover and American Express for your convenience. Our insurance and collection department will assist you in setting up a payment plan or discuss problems you may be having with your insurance company. We are willing to assist you whenever possible.